Latest News from Channel Post MEA
Channel Post MEA
19 hours ago
- Business
- Channel Post MEA
SambaNova Launches Its AI Platform in AWS Marketplace
SambaNova has announced that its AI platform is now available in AWS Marketplace, a digital catalog that helps you find, buy, deploy, and manage software, data products, and professional services from thousands of vendors. This availability allows organizations to seamlessly purchase and deploy SambaNova's fast inference services alongside their existing infrastructure in AWS. This new availability marks a significant milestone in SambaNova's mission to make private, production-grade AI more accessible to enterprises, removing traditional barriers like vendor onboarding and procurement delays. By leveraging existing AWS relationships, organizations can now begin using SambaNova's advanced inference solutions with a few simple clicks — accelerating time to value while maintaining trusted billing and infrastructure practices. 'Enterprises face significant pressure to move rapidly from AI experimentation to full-scale production, yet procurement and integration challenges often stand in the way,' said Rodrigo Liang, CEO and co-founder of SambaNova. 'By offering SambaNova's platform in AWS Marketplace, we remove those obstacles, enabling organizations to access our industry leading inference solutions instantly, using the procurement processes and a cloud environment they already trust.' Accelerating Access to High-Performance Inference SambaNova's listing in AWS Marketplace gives customers the ability to: Procure through existing AWS billing arrangements — no new vendor setup required. Leverage SambaNova's inference performance — fast and efficiently, running open source models like Llama 4 Maverick and DeepSeek R1 671B. Engage securely via private connectivity — possible through AWS PrivateLink for low-latency, secure integration between AWS workloads and SambaNova Cloud. 'With the SambaNova platform running in AWS Marketplace, organizations gain access to secure, high-speed inference from the largest open-source models. Solutions like this will help businesses move from experimentation to full production with AI,' said Michele Rosen, Research Manager, Open GenAI, LLMs, and the Evolving Open Source, IDC. This tight integration enables customers to deploy high-performance, multi-tenant inference solutions without the need to purchase or manage custom hardware — expanding SambaNova's reach into enterprise environments where time-to-value and IT friction have historically limited adoption. Making High-Performance Inference More Accessible With this listing in AWS Marketplace, SambaNova is meeting enterprise customers where they already are — within their trusted cloud environments and procurement frameworks. By removing onboarding friction and offering seamless integration, SambaNova makes it easier than ever for organizations to evaluate, deploy, and scale high-performance inference solutions. 'This makes it dramatically easier for customers to start using SambaNova — no new contracts, no long onboarding — just click and go,' said Liang. 0 0
Channel Post MEA
19 hours ago
- Business
- Channel Post MEA
Dynatrace Unveils Live Debugger To Ease Cloud Debugging
Dynatrace has announced positive customer adoption of the general availability of Dynatrace Live Debugger. First introduced in January 2025, Live Debugger is the first and only live debugging capability that seamlessly debugs thousands of services concurrently in a production environment without interrupting running code and accelerates developer adoption through its intuitive self-service tools. As enterprise cloud and AI application environments become more dynamic and complex, traditional approaches to debugging applications are no longer sufficient to meet these demands. Dynatrace Live Debugger addresses this challenge head-on, delivering real-time, non-intrusive insights that accelerate problem-solving and streamline performance monitoring at scale. Early adopters, including TELUS, have reported reducing debugging times up to 95%, making it indispensable for enterprises navigating the demands of modern innovation. Capable of supporting thousands of always-on instances and developer self-service, Live Debugger meets the requirements of the most complex modern enterprises embracing cloud and AI-native technologies in Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), RedHat OpenShift, and other enterprise cloud environments. Whether debugging cloud-native deployments or AI workloads, Live Debugger provides a scalable, intelligent solution, which reduces the time, cost, and complexity to allow businesses to operate at speed without compromise. Key features of Live Debugger Instant Data Access : Retrieve critical code-level data on demand without adding new code or redeploying. This eliminates delays that can stretch debugging cycles for weeks or even months. Live Debugger accesses production systems through the Dynatrace platform which provides enterprise-level privacy and security controls for debugging. : Retrieve critical code-level data on demand without adding new code or redeploying. This eliminates delays that can stretch debugging cycles for weeks or even months. Live Debugger accesses production systems through the Dynatrace platform which provides enterprise-level privacy and security controls for debugging. Non-Breaking Breakpoints : Inspect an application's full state, including variables, stack traces, and more, without interrupting or breaking its execution. Live Debugging avoids legacy debugging techniques that compromise performance. : Inspect an application's full state, including variables, stack traces, and more, without interrupting or breaking its execution. Live Debugging avoids legacy debugging techniques that compromise performance. Enterprise Scale: Debug across thousands of workload instances simultaneously in real time to easily identify unknown unknowns faster and free time for innovation. With minimal performance impact, the technology can run in the background, allowing for highly flexible and comprehensive coverage. 'Dynatrace Live Debugger delivers game-changing productivity and insights for businesses managing increasingly complex cloud and AI workloads,' said Steve Tack, Chief Product Officer. 'By enabling real-time debugging with non-breaking breakpoints, we provide developers with the data they need to succeed while protecting application performance. We're addressing a tremendous market opportunity, empowering developers with an experience built for the complex agentic AI environments of the future.' 0 0
Channel Post MEA
21 hours ago
- Business
- Channel Post MEA
Infosys Launches Agentic AI Foundry
Infosys has announced the launch of Infosys Agentic AI Foundry, a comprehensive solution designed to accelerate the development and deployment of reliable production-grade AI agents. The Agentic AI Foundry, part of Infosys Topaz™, provides enterprises a strategic roadmap to adopt AI agents responsibly and ethically, while ensuring a future-ready architecture that accommodates advancements in AI technology. It enables seamless integration of AI agents across business, operations, and IT ecosystems, driving faster decisions, improved customer experiences, and higher operational efficiency. Infosys Agentic AI Foundry brings together a comprehensive collection of reusable components, including a growing repository of pre-built horizontal and vertical agents, that will enable organizations to discover, shortlist, develop, deploy, monitor, and measure AI-driven initiatives effectively. Enterprises will be able to integrate these agents into any in-house or third-party platforms, ensuring accelerated implementation of AI solutions. The Agentic AI Foundry also allows organizations to build agents and customize pre-built agents to be adopted in their enterprise context. With an open architecture that avoids technology lock-in, the Foundry provides a clear and ethical pathway for enterprises to adopt AI while staying future-ready for advancements in the field. Additionally, its interoperability and cost-efficiency make it a sustainable investment for enterprises looking to scale their AI capabilities responsibly. Infosys Agentic AI Foundry will aim to transform enterprises across industries, enabling them to take business critical decisions and helping them increase productivity exponentially. For a technology major, Infosys deployed a continuous learning deep research agent that delivers comprehensive product insights in seconds, reducing support resolution times by up to 50 percent and enhancing CSAT by 24 percent. Similarly, for a leading service company, the AI agents automated complex audit processes, including transaction sampling, document collection and review, enhancing financial record integrity. Infosys is embodying its AI-first approach by integrating Agentic AI into its own operations to drive efficiency, innovation, and cost-effectiveness. For example, the deployment of a multi-agent invoice automation solution within its finance team has streamlined processes by improving productivity by over 50 percent along with delivering significant cost savings and operational efficiency. Phil Fersht, Chief Executive Officer and Chief Analyst, HFS Research, said, 'The line between human capabilities and AI-powered software is rapidly blurring and its impact on IT and business services is going to be profound. Infosys' approach to Agentic AI is a critical move to support enterprises under increasing pressure to embed these capabilities into their employee and customer experiences.' Balakrishna D. R. (Bali), Executive Vice President, Global Services Head, AI and Industry Verticals, Infosys, said, 'At Infosys, we believe the future of innovation lies in harnessing the power of AI responsibly and effectively. Infosys Agentic AI Foundry is a game-changer in enterprise transformation, providing a clear, ethical, and future-ready pathway to harness AI's full potential. By seamlessly integrating AI agents across ecosystems, we are enabling businesses to innovate faster, operate smarter, and lead with purpose in an evolving digital world.' 0 0
Channel Post MEA
21 hours ago
- Business
- Channel Post MEA
Cisco Releases Report On Agentic AI's Potential In Customer Service
Cisco has announced the findings of its latest global research report, 'The Race to an Agentic Future: How Agentic AI Will Transform Customer Experience,' highlighting the potential of agentic AI to revolutionize the way technology vendors deliver services and support to customers. In the survey of 7,950 global business and technical decision-makers across 30 countries, respondents predict that agentic AI will play an increasingly prominent role in their interactions with technology vendors over the coming years and are positive about the benefits it will bring. 88% report they feel confident that the agentic AI-led customer experience provided by technology partners will help their organization achieve its goals – for example, making their IT environments and operations more efficient, resilient and secure, accelerating their most important strategic IT projects, and maximizing value from their IT investments. Respondents also expect the pivot to agentic AI-led customer experience (including technical support, customer success and professional services) to advance at a far greater velocity than the industry anticipated. They predict that 68% of their customer experience interactions with technology partners will be handled using agentic AI within the next three years. And, surprisingly, they expect more than half (56%) of interactions to be through agentic AI within the next 12 months, representing a significant increase and heaping pressure onto those vendors who are still only in the early stages of thinking about agentic. Liz Centoni, EVP & Chief Customer Experience Officer, Cisco, commented: 'With agentic AI reaching a new level of maturity, we're closer than ever to solving some of the most persistent customer pain points in enterprise environments. For instance, a significant share of network issues stem from misconfiguration, something agentic systems are poised to eliminate. That shift will lead to smarter networks, stronger security, and more productive teams. As an industry, we've been talking about these concepts for decades, and while we've made incremental progress, AI – and especially agentic AI – is making that vision a reality. 'We are drawing on four decades of data, our deep industry knowledge, and the trust of our customers to re-imagine Cisco Customer Experience as an agentic-led function. Our vision is to make every customer interaction with Cisco personalized, proactive, and predictive, and to make every customer feel like they are our only customer. And while we're making meaningful progress, this new research makes one thing clear: we have to move faster.' In recent years, in response to growing IT complexity, technology businesses have introduced automation into their workflows and layered in AI to streamline support and services. This approach has still required human intervention to stitch processes together – to monitor, decide, act and adapt. Agentic AI negates the need for this level of human intervention. Agentic AI is a category of artificial intelligence that leverages AI Agents and a contextualized interconnection among them. Agentic AI requires agency, meaning the AI Agents are capable of having memory, are task aware and possess the ability to independently take actions – or choose what actions to take or recommend – to achieve a particular outcome through the ability to learn from their environment and reason, with minimal human oversight. This frees up customer experience professionals to focus on complex problem-solving, humans-on-the-loop feedback process for specific use-cases (where humans, for example, provide feedback to an AI system to improve its performance and focus on accurate and safe results), and building deeper, trusted relationships with customers. The research highlights the urgent need for technology vendors, many of whom are still only exploring the potential for agentic AI deployment within customer experience, to accelerate their strategies. Respondents are clear that they believe vendors who are left behind or fail to deploy agentic AI in an effective, secure and ethical manner, will suffer a deterioration in customer relationships, reputational damage and higher levels of customer churn. Meanwhile, the research highlights that respondents feel that vendors who embrace this transformation head-on, seamlessly and ethically deploying agentic AI across the technology lifecycle, will benefit from data-driven insights, improved scalability within their support and services, and loyalty at scale. Customer experience will become a strategic differentiator, with 81% of respondents predicting that vendors that successfully deliver agentic AI-led customer experience will gain a competitive edge. Key Findings Accelerated demand for customer experience: As levels of IT complexity increase, organizations are leaning on technology vendors more than ever before. 92% of respondents state that the support and services provided by vendors are becoming more critical in the AI era. Use cases across the technology lifecycle: more than 80% of respondents point to potential benefits of agentic AI-led customer experience at every stage of the technology lifecycle, with customer and technical support, technology strategy and planning, and operations viewed as the greatest opportunities. Game-changing benefits: customers expect agentic AI to drive improvements in IT productivity, time savings, and cost savings, as well as opportunities to improve data analytics, troubleshooting, and alignment of technology investment with digital transformation goals. Human connection is irreplaceable: customers want to retain human interaction when engaging with support and services, with 96% stating that human relationships are very important when interacting with B2B technology partners. Robust governance is non-negotiable: 99% of respondents state that it's important for technology partners to demonstrate robust governance arrangements to deliver ethical use of agentic AI, and 81% feel that vendors need to share their vision for AI-led customer experience to bring customers along on the journey. 0 0
Channel Post MEA
21 hours ago
- Business
- Channel Post MEA
Bitdefender Enhances Global Channel Program For Resellers And MSPs
Bitdefender has announced major enhancements to its Partner Advantage Network—Reselling Channel Partner Program and Managed Service Provider (MSP) Partner Program. The updates are designed to maximize revenue opportunities, streamline partner engagement, and further strengthen support for the channel and MSP community. The program introduces a new Platinum tier, expands access to advanced security solutions through the Not-for-Resale (NFR) program, and simplifies the deal registration process. 'Bitdefender offers a broad range of advanced cybersecurity solutions for the most critical and in-demand areas, including endpoint protection, cloud security, managed detection and response (MDR), and attack surface reduction,' said David Andrade, president at StoredTech. 'They are a trusted, capable partner in helping us protect our business customers against constantly evolving threats. What sets Bitdefender apart is not only their leading-edge technology and innovations, but also the high level of support that strengthens our ability to build and foster long-term client relationships.' The Bitdefender Partner Advantage Network is a multi-tiered program with distinct tracks for resellers and MSPs that rewards partners with increasing benefits as they expand their engagement and success within the ecosystem. It supports both product and service specialization, enabling partners to align with their core strengths. All Bitdefender business security solutions are available to partners such as endpoint protection including extended detection and response (XDR), cloud-native security, managed detection and response (MDR), and newly introduced GravityZone Proactive Hardening and Attack Surface Reduction (PHASR), the industry's first endpoint security solution to dynamically tailor hardening for each user. Building on past success, the expanded program delivers sales, marketing, and operational support to enhance competitive advantage, create differentiated customer value, and drive greater revenue opportunities. Key Benefits of the Enhanced Partner Program Include: New Platinum Tier for Top-Performing Partners – Bitdefender has introduced an exclusive Platinum partner level to recognize and retain its highest-performing resellers and MSPs. Partners in this tier gain priority access to benefits, dedicated support, and joint go-to-market opportunities—strengthening their position as trusted security advisors within their respective markets. – Bitdefender has introduced an exclusive Platinum partner level to recognize and retain its highest-performing resellers and MSPs. Partners in this tier gain priority access to benefits, dedicated support, and joint go-to-market opportunities—strengthening their position as trusted security advisors within their respective markets. Expanded Not-for-Resale (NFR) Program with New MDR Access for MSPs – Bitdefender has enhanced its NFR program to include MDR access for MSPs and provides all partners with access to its full suite of security solutions, including XDR, for internal use and demonstration purposes. This empowers partners to deepen their product expertise and showcase real-world value through deep-level customer demos. NFR device allocation is now tier-based, ensuring equitable distribution and maximizing benefits across partner levels in both the Reselling and MSP programs. – Bitdefender has enhanced its NFR program to include MDR access for MSPs and provides all partners with access to its full suite of security solutions, including XDR, for internal use and demonstration purposes. This empowers partners to deepen their product expertise and showcase real-world value through deep-level customer demos. NFR device allocation is now tier-based, ensuring equitable distribution and maximizing benefits across partner levels in both the Reselling and MSP programs. Streamlined Deal Registration Process for Channel Resellers – Bitdefender has simplified the deal registration workflow to reduce administrative overhead and shorten sales cycles. The new system eliminates the requirement to input detailed product configurations at the time of registration and no longer requires re-approval if deal elements change—creating a more agile, partner-friendly process. The Bitdefender Partner Advantage Network offers strong incentives to drive partner growth, including competitive margins, joint go-to-market opportunities, and a centralized portal with deal visibility, lead generation tools, sales resources as well as access to comprehensive product training. 'Bitdefender continues to invest in building long-term value for reseller and MSP partners by delivering an easier, more profitable path to growth,' said Andrei Florescu, president and general manager, Bitdefender Business Solutions Group. 'Our program enhancements reflect the voice of our partner community and reaffirm our commitment to recognizing excellence, simplifying engagement, and accelerating success across the global channel.' 0 0
